HealthCall operates in a quality framework to ensure you a high standard ISO9001-colour

of care every time you use our services. Our processes of recruitment, policy and procedure, ongoing education and feedback from clients ensure a high quality service is provided.

Recruitment

Our staff come to work for us usually through a referral from a friend or colleague as well as through advertising and through our website.

Our recruitment staff conduct thorough interviews and reference checks after checking a candidates resume and working history. We also take into account the candidates interest in working with our clients and their level of initiative.

Successful candidates are inducted and oriented to HealthCall’s mission, values, expectations and their “Whatever it takes” attitude so when they commence working you can be confident in our service levels.

Registration

All nursing staff are required by law to have current professional registration

Police Checks

All of our staff are required to have positive police clearances and working with children checks where applicable.

ISO 9001 certification

HealthCall is quality certified to give you peace of mind when utilising our nursing and support services

Other Certifications

In addition to ISO 9001 Certification HealthCall is also certified in:

  1. ACIS (Attendant Care Industry Standards)
  2. Human Services Quality Framework (Queensland)
  3. Disability Service Standards (DSS) in NSW and ACT

The maintenance of these standards means that HealthCall is constantly reviewing our standards to maintain the highest possible calibre of service delivery.