“I attended a series of meetings in Toowoomba today and it was very pleasing at the inter-agency pro..
“Your professional and customer service focused response reminds me again why I feel confident working with you”
Disabilities Service Provider, NSW
“Jake’s father was absolutely thrilled at Jake’s reaction and subsequent bonding with your care worker. His father stated that he does not usually take to new people too easily and he felt quite secure that you would do well with Jake.”
Community Provider, Queensland
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Our Services in Brief (see “Our Services” menu above for details)

Wellways HealthCall offers a range of services to clients that are designed to meet their needs to remain active and engaged members of their communities. The services will be linked directly to programs or funding packages that are offered to individuals. The following list is not meant to be exhaustive, rather to offer an overview of the services offered. Please call 1300 363 898 to discuss your specific needs and how Wellways HealthCall can assist you.

Wellways HealthCall listens to your needs and works to achieve those needs by taking an individual approach with each client and their family.

NDIS Services

Wellways HealthCall is a registered service provider under the NDIS in all our areas of operation.

We are able to offer the complete range of support services that are agreed to in a participants NDIS plan. Wellways HealthCall is also able to offer Support Coordination. In North Queensland, a Behavioral Support Team is available to assist clients.

Home Help

Wellways HealthCall offers a range of services that will assist clients to maintain a positive quality of life in their own homes. These services include:

  • Meal preparation
  • Grocery shopping
  • Light housekeeping
  • Laundry service and ironing
  • Pet / plant care
  • Companionship

Respite Care

Respite is where family carers take a break from their caring duties to take some time out to meet their own needs. Respite is essential for families in caring situations to give them some ‘me time’ so that they can continue in their caring role.

Wellways HealthCall offers both in-home respite and out-of-home respite.

In-home respite is where Wellways HealthCall support staff come into the client’s home and support them in an environment in which they feel comfortable and safe. This service can be offered from 1 hour up to 24/7.

Out-of-home respite is where clients come into one of Wellways HealthCall respite houses located in Toowoomba and Roma. Both of these houses provide a home-like environment to ensure the greatest level of comfort and safety to clients who stay there.

Personal Care

Personal Care is assisting the client with activities of daily living that can no longer be managed independently. These services include:

  • Assistance with showering, dressing and grooming
  • Continence care (bowel care)
  • Assistance with mobility and exercise
  • Transporting to medical and dental appointments
  • Accompanying to recreational and social outings
  • Wellways HealthCall staff are trained in the use of hoists

Disability Support

Wellways HealthCall is a major provider of disability support services in all the areas in which we operate. Disability support services usually feature various combinations of all the services listed within the ‘Our Services in Brief’ section.

Nursing Support Services

Wellways HealthCall has a team of support staff who can offer the following nursing type services:

  • Catheter care
  • Showering and all personal care
  • Bladder and bowel care
  • Monitoring of blood sugar levels
  • Stoma Care
  • Tracheostomy care
  • Dressings
  • Enteral/PEG feeding
  • Active and passive exercises
  • Joint movements

Wellways HealthCall also has a clinical advisor team who can either visit or liaise with staff to ensure that all clinical type care is consistent with best practice approaches in the community.