What is Advocacy?

Advocacy Services are available for Aged Care clients receiving Australian Government subsidised aged care services. This includes people who:

  • Live in a Nursing Home or Hostel
  • Receive a community aged care package (support at home)
  • Receive flexible care
  • Have been assessed by an Aged Care Assessment Team (ACAT)
  • Used to receive aged care services or
  • Are representing the interests of the person receiving aged care services

What can Advocacy Services do?

  • Provide you with information and advice about your rights and responsibilities
  • Support you to be involved in decisions affecting your life.
  • Assist you to resolve problems or complaints in relation to aged care services
  • Promote the rights of older people to aged care service providers.

What are the rights of people receiving aged care services?

  • We all have rights, no matter where we live or how much assistance we need. 
  • If you live in a nursing home or hostel or receive aged care services in your own home, you have rights – including the right to:
    • Be in charge of your life, your money and your possessions
    • Privacy
    • Be treated with dignity and respect
    • Good quality care that meets your needs
    • Be informed about your rights, care, accommodation and fees
    • Complain and take steps to sort out any problems
    • Advocacy support

Healthcall is responsible for:

  • Maintaining relationships with Advocacy groups and services.
  • Informing you of the Advocacy assistance available to you.
  • Referring you to an appropriate Advocacy service on request.
  • Accepting the involvement of the Advocate of your choice.
  • Providing information to your Advocate on your request.


You can contact Aged Care Advocacy on Freecall 1800 700 600 for further information