Corporate Governance is the set of processes, customs, policies, laws, and institutions
affecting the way Australian HealthCall Group is directed controlled, administered and held accountable. Corporate Governance also includes the relationships among our many stakeholders and highlights the accountability of certain
individuals within Healthcall to our stakeholders. The principal stakeholders are the Unit owners and the executive
management. Other stakeholders include employees, clients, creditors, suppliers, regulators, and the community at large.

The principles of Corporate Governance are maintained through the following:
• internal controls and internal audits
• oversight and management of risk
• oversight of the preparation of the financial statements
• review of the compensation arrangements for the general manager and senior staff

Corporate Governance is administered through The Executive Committee. It comprises of the Executive Directors and the General Manager. The Committee is governed by its terms

of reference and is incorporates the principles of the Quality Framework.
Clinical Governance
Clinical Governance is the system that is applied to assess the integrity and accountability of the clinical services provided by Healthcall. It is the responsibility of the Executive to demonstrate, and be accountable for sound strategic and policy leadership in clinical safety and quality and to ensure appropriate safety and quality systems are in place

The principles of Clinical Governance are maintained through the following:
1. Openness about failures – errors are reported and acknowledged without fear of inappropriate blame, and clients and their families are told what went wrong and why.
2. Emphasis on learning – the system is oriented towards learning from its mistakes and extensively employs improvement methods for this.
3. Obligation to act – the obligation to take action to remedy problems is clearly accepted and the allocation of this responsibility is unambiguous and explicit.
4. Accountability – the limits of individual accountability are clear. Individuals understand when they may be held accountable for their actions.
5. Just culture – individuals are treated fairly and are not blamed for the failures of the system.
6. Appropriate prioritisation of action – action to address problems is prioritised according to the available resources and directed to those areas where the greatest improvements are possible.
7. Teamwork – teamwork is recognised as the best defence against system failures and is explicitly encouraged and fostered within a culture of trust and mutual respect.

The Clinical Review Committee comprises of the General Manager, Executive Director, Clinical Nurse Specialist and the Clinical Co-coordinator.
The Clinical Review Committee is governed by its terms of reference and applies the guiding principles of Clinical Governance that is incorporated in the Quality Framework